W-Class FAQ
Q: What is a Head Up fault and how do I clear it?
A: A head Up Fault occurs when the operator unlatches the print head for any specific reason. It prevents the motor from engaging while the printer is being serviced or loaded with fresh media. The fault is cleared by closing and latching the print head, then pressing the Feed button once.
Q: Which printer do I purchase as a replacement for my Titan 6200?
A: The W-6208 is a direct replacement for the Titan 6200.
Q: Can I use the same serial cable on my W-Class printer that I used on my Legacy DMX 600/800 printers?
A: Yes. The serial port on the W-Class has the same pin out connectivity as the Legacy 600/800 printers.
Q: Can I print on Direct Thermal (DT) media on my Thermal Transfer W-Class?
A: Yes. After inserting the DT media, use the Menu key and navigate the menu to, Media Settings>Media Type. Use the Pause or Feed buttons to change Thermal Transfer to Direct Thermal. Press the Enter key (Cancel) to select the change, then use the Menu/Escape key to exit, press Enter when the printer prompts you to Save Changes.
Q: My W-Class printer will not print on my new Direct Thermal (DT) labels, but prints perfectly on Thermal Transfer (TT). Why?
A: Most likely, the media you are using is not DT media. Place a label on a flat surface and scratch it briskly with a coin or fingernail. If the scratched area changes color to a dark gray or black, then the media is DT. If you only leave a shiny scratch mark or there is no color change, the media is TT and requires a ribbon.
Q: The W-Class printer is currently connected to a desktop PC via the parallel port. Can I install my printer on a LAN?
A: Yes. There is a DMXNet II Internal Print Server Option that allows the printer to be networked. This is a plug in option that allows you to set an IP, Subnet, Gateway address and any other settings required by your network. There is a possibility that you might have to upgrade the printer’s firmware.
Q: My W-Class printer is going to be shipped to Germany for our office to use. Can we change the display to use German instead of English?
A: Yes. The printer supports five different languages. In the Systems Settings Menu, scroll thru and find Menu Language, press Enter, scroll thru and find Deutsch, select Enter. Then Escape and save changes when printer prompts you to save changes.
Q: My W-Class printer randomly skips a label when printing. My labels are notched on the left edge. What can I do so the printer doesn’t skip labels?
A: If using a notch for TOF registration, make sure the sensor’s electronic eye is adjusted to the left edge so the eye mark on the sensor is in the middle of the notch. The eye mark is a vertical indent mark in the plastic case about ˝ of an inch from the right end of the sensor. If adjusting the sensor position doesn’t solve the issue, perform the 3 step manual sensor calibration described in the Operators Manual under Media Settings/Sensor Calibration.
Q: Our W-Class printer prints one label and skips a label consistently. What is the problem?
A: You need to find out if the printer is the culprit or if it’s a formatting issue. Simply press the Feed button once. If the printer feeds one label and stops, the problem most likely is the Software. Check the print registration on the label. If the print stops too close to the trailing edge or goes into the gap, this causes the printer to feed the remainder of the blank label. The solution is to move the print down toward the leading edge of the label. It is preferable this be done using the Software program. The printer can also be configured to move the print using the Print Control/Custom/Adjustments/Row Adjustments menu function. A “minus” value moves the print down and a “positive” value moves the print up.
